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FREQUENTLY ASKED QUESTIONS (FAQ)

GENERAL QUESTIONS

Is delivery included in the hire?

Delivery is included for most hire items within the Canberra and QBN area. If you are in a surrounding NSW region please get in touch as a delivery fee may occur. Delivery fees start from $60 and depend on location.

For Pick ups after 11pm there is an extra $50 surcharge.

If you choose to hire one of our DIY range that are pick up only and require delivery, there will be a $60 delivery fee (ACT & surrounds only).

 

Can I collect items myself?

We have a range of DIY items that are available for collection from the Happy Days warehouse such as:

  • Compact Jukebox
  • Party Lights
  • Speakers
  • Certain frames
  • Neon signs

All DIY items are to be collected on a Friday and returned Monday unless otherwise arranged.

Items such as our Jukeboxes, Photo booths and light up letters/numbers cannot be picked up. These items are delivery only.

Please refer to our hire agreement for our pick up items.

Can I play my own music on the jukebox?

Unfortunately our  White Bubbler and Silver/Black Jukeboxes cannot play your own music, however you can provide us with a USB of songs that we can upload to the jukebox for you.

If you choose our “Newbie” Jukebox, you have the option to play your own music.

We can also provide additional speakers with bluetooth/USB connection for an additional fee.

Where can you deliver?

We deliver to the Canberra and surrounding NSW region, but can make deliveries for events up to an hour outside this area. This may include a delivery fee of $50-$150 on top of your hire.

If you live in any surrounding NSW regions make sure to get in touch with us so we can let you know if we service your area and give you a an accurate quote.

Please be sure to notify us of any stairs or obstacles at the delivery address that may hinder our delivery. As some equipment, such as our Air Hockey table cannot be delivered up stairs or steep driveways.

How do I secure my booking?

You will be required to complete a booking form to secure your booking, along with a 20% deposit. Once you have submitted the booking form you will receive an automatic confirmation. This booking form can found on our website or will be sent to you via email if that is choice of contact.

An invoice will be issued within 3 days of your booking form being submitted and you will have 14 days to pay your deposit. Final payment is due 3 days prior to your event.

All bookings must complete a booking form and accept our terms and conditions for the booking to go ahead.

 

Do I need to clean the slushie machine?

Yes, before collection we would appreciate if the machines were rinsed out with warm water. All you need to do it fill it up and drain it out with a bucket.

Instructions will be provided when hiring the slushy machine with cleaning instructions.

What is your cancellation policy?

If for any reason you would no longer like to go ahead with your hire after you have booked it in, you are required to let us know at least 7 days prior to the date of the scheduled hire.

If you fail to do so unfortunately your deposit will be forfeited and will not be returned to you.

If you have paid the full balance of your hire and you cancel within 7 days you will forfeit the entire amount.

Please refer to our hire agreement at the bottom of this page.

What forms of payment do you accept?

We have a few different ways that you can pay for your hire.

We accept:

  • Credit cards payments over the phone or on pick up if you have a DIY hire.
  • Bank transfer
  • or online via a payment link. Please note a 2.22% fee will be added if you choose this option.

Hires should be fully paid for 3 days prior to your event.

Is the frame included in the price of the neon sign?

No, all our frames are priced separately and are additional to the neon signs.

Prices for our frames can range anywhere between $40 and $170 depending on the type of frame.

LIGHT UP LETTERS/NUMBERS

Can they go outside?

Yes. Weather permitting, they can be used for outdoor events. Please make sure the ground is flat and level, where they are to be located.

Failure to place the letters on a flat surface outside which causes damage to the letters/numbers will be issued with a damage or replacement fee.

Can I stick anything to the letters/numbers?

No, our letters are made out of metal and any items stuck on the letters/numbers that we cannot remove or causes the paint to peel will be issued with a damage fee.

If you want to place a balloon garland around the letters/numbers please use fish wire or string.

Ready for party?

GET IN TOUCH

Please contact us through the phone number or email address bellow.

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