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FREQUENTLY ASKED QUESTIONS (FAQ)

GENERAL QUESTIONS

Is delivery included in the hire?

Delivery is included for most hire items within the Canberra and surrounding NSW. Please get in touch if you are outside of these areas for a quote.

If you choose to hire one of our DIY range and require delivery, there will be a $50 delivery fee (ACT & surrounds only).

 

Can I collect the equipment myself?

We have a range of DIY items that are available for collection such as:

  • Compact Jukebox
  • Party Lights
  • Speakers
  • Certain frames
  • Neon signs

All DIY items are to be collected on a Friday and returned Monday unless otherwise arranged.

All bookings must complete a booking form and accept our terms and conditions.

Can I play my own music on the jukebox?

Unfortunately our Jukeboxes cannot play your own music, however you can provide us with a usb of songs that we can upload to the jukebox for you.

We can also provide additional speakers with bluetooth/USB connection.

Where can you deliver?

We deliver to the Canberra and surrounding NSW region, but can make deliveries for events up to an hour outside this area.

Please be sure to notify us of any stairs or obstacles at the event that may hinder our delivery. As some equipment, such as our Air Hockey table cannot be delivered up stairs or steep driveways.

How do I secure my booking?

You will be required to complete a booking form to secure your booking, along with a 20% deposit. Once you have submitted the booking form you will receive an automatic confirmation.

An invoice will be issued within 3 days of your booking form being submitted and you will have 14 days to pay your deposit. Final payment is due 7 days prior to your event.

Do I need to clean the slushie machine?

Yes, before collection we would appreciate if the machines were rinsed out with warm water.

Instructions will be provided when hiring the slushy machine with cleaning instructions.

LIGHT UP LETTERS/NUMBERS

Can they go outside?

Yes. Weather permitting, they can be used for outdoor events. Please make sure the ground is flat and level, where they are to be located.

Failure to place the letters on a flat surface outside which causes damage to the letters/numbers will be issued with a damage fee.

Can I stick anything to the letters/numbers?

No, our letters are made out of metal and any items stuck on the letters/numbers that we cannot remove or causes the paint to peel will be issued with a damage fee.

If you want to place a balloon garland around the letters/numbers please use fish wire or string.

Ready for party?

GET IN TOUCH

Please contact us through the phone number or email address bellow.

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