Is delivery included in the hire?
Pick-ups after 11pm may incur a $50 surcharge.
If you choose to hire one of our DIY range that are pick up only and require delivery, there will be a $75 delivery fee added (ACT & surrounds only).
Can I collect items myself?
- Compact Jukebox
- Party Lights
- Certain frames
- Neon signs
All DIY items are to be collected on a Friday and returned Monday unless otherwise arranged. A late return fee may be added if items are not returned on time.
Items such as our larger Jukeboxes, Photo booths and light up letters/numbers cannot be picked up. These items are delivery only.
Please refer to our hire agreement for our pickup items.
Can I play my own music on the jukebox?
If you choose our “Newbie” Jukebox, you have the option to play your own music.
Please note additional speakers with bluetooth/USB connection are an additional cost.
Where can you deliver?
If you live in any surrounding NSW regions make sure to get in touch with us so we can let you know if we service your area and give you an accurate quote.
Please be sure to notify us of any stairs or obstacles at the delivery address that may hinder our delivery. As some equipment, such as our Air Hockey table and larger Jukeboxes cannot be delivered upstairs or steep driveways.
Please note – if you do require an item to be delivered that has stairs an additional $150 stair fee will be added to your booking.
How do I secure my booking?
A booking confirmation will be emailed to you within the next business day along with an invoice and payment details.
All bookings must complete a booking form and accept our terms and conditions for the booking to go ahead.
Do I need to clean the slushie machine?
Instructions will be provided when hiring the slushy machine with cleaning instructions.
What is your cancellation policy?
If you fail to do so your deposit will be forfeited and will not be returned to you.
If you have paid the full balance of your hire and you cancel within 7 days you will forfeit the entire amount.
Please refer to our hire agreement at the bottom of this page.
What forms of payment do you accept?
- Credit cards payments over the phone or on pick up if you have a DIY hire.
- Bank transfer
- or online via a payment link. Please note a 2.22% fee will be added if you choose this option.
Hires should be fully paid for 3 days prior to your event.
Is the frame included in the price of the neon sign?
Prices for our frames can range anywhere between $40 and $170 depending on the type of frame.
LIGHT UP LETTERS/NUMBERS
Can they go outside?
Failure to place the letters on a flat surface outside which causes damage to the letters/numbers will be issued with a damage or replacement fee.
Can I stick anything to the letters/numbers?
If you want to place a balloon garland around the letters/numbers please use fish wire or string.